Momax Return & Refund Policy

At Momax, we strive to ensure your satisfaction with every purchase. However, if you are not completely satisfied, we are here to assist you with a hassle-free return and refund process. Please carefully read our policy below for detailed information.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  1. Timeframe: The item must be returned within 7 days from the date of purchase or delivery.
  2. Condition: The product must be in its original, unused condition, with all tags, packaging, and accessories intact.
  3. Proof of Purchase: A valid invoice or receipt must be provided for all returns.

Non-Returnable Items

Certain items cannot be returned, including:

  • Products damaged due to misuse or mishandling.
  • Items without their original packaging, tags, or accessories.
  • Discounted, clearance, or promotional items (unless defective).

Refund Process

We will inspect your returned item upon receipt. If your return is approved, the refund process will proceed as follows:

  1. Refund Method: Refunds will be issued to the original payment method or as store credit, based on your preference.
  2. Processing Time: Refunds typically take 5–7 business days to process after approval.

Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at [email protected] or call us at 09644223112 to request a return. Please include your order details and the reason for the return.
  2. Pack the Product: Securely pack the item in its original packaging to avoid damage during transit.
  3. Send the Product: Return the product to the following address:
    Momax Returns Department
    [Insert Address Here]

Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund, and any associated return shipping costs will be covered by Momax.

Cancellation Policy

If you wish to cancel your order, please contact us at [email protected] or call 09644223112 before the order is shipped. Once the order is shipped, cancellation is no longer possible, and you must follow the return process.

Need Assistance?

Our customer service team is always ready to help. If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out.

Thank you for choosing Momax. Your satisfaction is our priority!