Return Timeframe

You may return products within 7 days of purchase or delivery, provided they meet the return eligibility criteria.

Eligibility for Returns

  • Items must be in their original, unused condition with all tags, packaging, and accessories intact.
  • A valid purchase receipt or invoice must be provided.

Non-Returnable Items

  • Items damaged due to misuse or mishandling.
  • Items purchased on clearance, discounts, or promotions (unless defective).
  • Products without their original packaging or accessories.

Return Process

  1. Contact Us
    Email support@momax.com.bd or call 09644223112 to initiate a return. Provide your order details and reason for the return.
  2. Pack Your Item
    Pack the product securely in its original packaging to avoid damage during transit.
  3. Send the Item
    Ship the item to the following address:
    Momax Returns Department
    [Insert Address Here]
  4. Inspection and Approval
    Once we receive the product, it will be inspected. If approved, we will process your return or refund as per your preference.

Refunds Policy

Refund Process

  • Refunds are issued to the original payment method or as store credit, based on your choice.
  • Refunds typically take 5–7 business days after return approval.

Shipping Costs for Returns

  • Return shipping costs are the responsibility of the customer, except for defective or incorrect items.

Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within 48 hours of delivery. We will replace the product or process a refund, covering any return shipping charges.

Need Assistance?

If you have questions about shipping, returns, or refunds, we’re here to help:

Thank you for choosing Momax. We value your trust and strive to provide you with exceptional service!